General Company Policies
Payments and Refunds
Full payment is required in advance to reserve a place in group programs.
No refunds/credits are given for non-attendance at group lessons. If a lesson is missed please contact your area manager/head coach to arrange a catch up lesson. These lessons are available within the term in which the lesson was missed and are subject to availability.
Public Holidays and Long Weekends
Lessons run as usual over long weekends and on public holidays.
Equipment
We provide all equipment needed for each lesson. If your child does not have their own tennis racquet we will supply a racquet to use for free during the lesson.
Class sizes
There is a maximum of 6 children per class, however we generally aim for an average of 3 or 4 children per class, particularly for beginners.
Hot Weather
Group lessons will be cancelled if the predicted maximum temperature for the day is 37ºC or above. This will be based on the Bureau of Meteorology's forecast at 11.30am. If a class is cancelled you will be notified via text message. Any cancelled classes will be held at the end of term.
Wet Weather
Morning Lessons
Whilst we don't play if it is raining we try to get as many classes done as possible. Your coach will send a text message at least 30 min prior to your class if they intend on cancelling for that day. Any cancelled classes will be held at the end of term.
Afternoon Lessons
On rainy days your area manager/head coach will check the Bureau of Meteorology's radar at 2.30pm and make a decision if lessons will need to be cancelled for the day. If a class is cancelled you will be notified via text message. If there is a short rain shower during a lesson the children will be taken off court and under cover, however, if the rain persists the lesson will be cancelled. Any cancelled classes will be held at the end of term.
Supervision of Children
Coaches are only responsible for the supervision of children during lesson time and will not be held accountable for any child outside of this time frame.
While toddlers and young children are welcome during lessons times please ensure they are supervised and kept off court while lessons are being held.
Changes to Lesson Schedules
Occasionally we may have to make changes to our published schedule.
Anyone who has already enrolled a child in a scheduled lesson that is subsequently cancelled or changed will be offered alternative time slots or offered a refund.
Missed Lessons due to sickness or emergency:
No refunds/credits are given for non-attendance at group lessons. If a lesson is missed please contact your area manager/head coach to arrange a catch up lesson. These lessons are available within the term in which the lesson was missed and are subject to availability.